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Yes, converters are utilized to allow
existing analog devices such as fax machines and
teleconference phones to work on the new VoIP system.
Note: All fax machines
and teleconference phones must be set to tone (versus
pulse). If assistance is needed
configuring a device to tone, please contact the Help
Desk at 882-HELP (4357)
Currently, the address of the main campus
is displayed if an emergency call originates from a UTB
VoIP phone. This applies to the main UTB
campus, Young House, Cueto, Lucena, Port Isabel Lab,
SPI, etc.. The only exception to this is for
calls originating from ITECC. The main ITECC
address will be displayed for the emergency calls
originating from ITECC. E911 is currently being
programmed
which will provide your specific location to emergency services
personnel.
If you move your phone, you must
notify the Help Desk that you have done so in order to
have the E911 database updated. Your
department secretary can create a Track-It work order
for this. Please make sure that
the name, extension, and your new location (building and
room number) are included in the description.
Press the CFwdAll softkey and then
enter the 4-digit extension
Note - do NOT enter a * before the extension.
To turn off forwarding, just press the CFwdAll
softkey once.
Please dial your extension after
each forward to ensure that it
is functioning as desired.
To have all incoming calls go immediately
to voice mail without ringing your extension (which is
useful if you don’t want to be disturbed while you are
in a meeting or if you will be away for awhile):
Press the CFwdAll softkey and then
press the message button
Or
Press the CFwdAll softkey and then
enter 3000
To turn off forwarding, just press the CFwdAll softkey
once.
After forwarding to voice mail, please ensure that
"Forwarded to Voicemail" appears at the bottom of your
LCD screen.
Please dial your extension after
each forward to ensure that it
is functioning as desired.
Calls can only be
forwarded to an off-campus number if approved by a
VP
or Division Head. This policy is per the Provost
Council.
An email authorizing this feature must be sent to
the ITS Help Desk (helpdesk@utb.edu)
directly from the respective VP or Division
Head. The email must contain the user's name and
extension number that the approval is for.
Please dial your extension
after each forward to
ensure that it is functioning as desired.
Calling cards
will continue to work as they did with the old phone
system.
Here are the
steps to make long distance calls using your calling
code:
1. Dial 9, then long distance number (e.g.
1.800.555-1212).
2. Phone will then prompt for Authorization Code.
3. Enter the Authorization Code followed by "#" or
simply wait for code to be
accepted.
4. Call should connect.
You
must have a calling card If you need to help users make
an international call. A calling can be
obtained through the Business Office.
For
international calls, AT&T has different international
access numbers to dial when using a calling card.
Here is a site where you can look up country codes
and the AT&T calling card access codes à
http://www.business.att.com/bt/dial_guide.jsp.
For instance, the international access code for
Ecuador is 1-800-225-5288.
Therefore,
instead of dialing the usual 800-***-**** to when using
a calling card,
Dial
1-800-225-5288
When
prompted, enter 011-593- # - ### - #### (011 is for
international,
593 is the country code for Ecuador)
When prompted
enter your calling card code.
What is VoIP?
Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a Internet connection instead of a regular (or analog) phone line.
Why VoIP?
Simplified infrastructure. With VoIP on your network you no longer need separate cabling for your telephone system.
Scalable. Traditional PABX (Private Automatic Branch Exchange) based phone systems come in many size ranges and it may be necessary periodically to scrap existing systems and replace hardware; this is not the case with VoIP systems. Reduce operating costs. Because a VoIP exchange is based on software rather than hardware, it is easier to alter and maintain.
What has Changed?
The new VoIP phones will have all of capabilities of your old phones and more. In addition to the basics, your phone will have caller id, history of received and dialed calls, built-in directory, and much more. Your new VoIP phone has an LCD window to guide each step of the way. In addition to the on-line training and hands-on training offered, every phone will come with its own manual to help you.
Every effort has been made to keep all dialing procedures the same as your old phone. For example, for a local call, use the “9” prefix; for a call in the Rio- Grande Valley calling area, use the “*5” prefix; etc..
Do the Older/Analog Credit Card Machines
Work?
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